Privacy Policy

Introduction

5Whys XYZ ("we", "us", "our") operated by Andineering respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our root cause analysis software at 5whys.xyz.

Information We Collect

• Email address (for account creation and login)
• Name (optional, for profile display)
• Analysis data (problem statements, questions, answers you provide during 5 Whys sessions)
• Usage data (analysis count, subscription status, feature usage)

How We Use Your Information

• To provide and maintain the 5Whys XYZ analysis software
• To improve our AI-powered question generation and insights
• To send account-related communications (verification, password reset)
• To process payments and manage subscriptions via Paddle

Data Sharing

We do not sell your personal data. We share data only with: OpenAI (to process your analyses via their API — your analysis content is sent for AI processing), Paddle (payment processing), and essential infrastructure providers (hosting, database). We do not share your data with any other third parties.

AI Processing

Your analysis content (problem statements and answers) is sent to OpenAI's API to generate follow-up questions, insights, and reports. OpenAI's data usage policies apply to this processing. We recommend not including personally identifiable information or trade secrets in your analysis content.

Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and access controls. Your data is stored in encrypted databases hosted on AWS infrastructure.

Your Rights

You may access, update, or delete your account and analysis data at any time through your account settings. You may request a complete export or deletion of your data by contacting us. Upon account deletion, all associated analysis data will be permanently removed.

Contact

For privacy-related questions, contact us at andy@andineering.com